What is the outcome you are looking for in your business process?
This is the first thing you need to define.
Before you move forward one step.
Have you done it?
How will you know you are getting what you want?
How can you be sure?
When you hire a consultant to come and work with you.
When you hire an advisor, a coach, a contractor.
What is the outcome you are searching for?
Do you have it well defined?
Do you have it written down?
Do you feel you know it?
In some things you are really good about defining outcome, but in somethings you many not be.